Privacy Policy

Powerful Impact Solutions ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit powerfulimpactsolutions.com, how we use it, with whom we share it, and what rights you have regarding your personal data.

By using our website, you agree to this Privacy Policy. If you do not agree, please do not use the site.

Information you provide directly

When you fill out our estimate request form, contact form, or request a consultation, we collect:

• Full name
• Email address
• Phone number
• City and zip code
• Project type and details
• Photos you choose to upload
• Preferred contact method

Information collected automatically

When you visit our website, certain information is collected automatically, including:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or search query

This automatic collection occurs through analytics tools only if you have consented to analytics cookies.

Cookies and local storage

We store the following data in your browser's local storage:

• Theme preference (dark/light mode) — necessary, no consent required
• Language preference (English/Spanish) — necessary, no consent required
• Cookie consent decision — necessary, no consent required
• Google Analytics cookies — only if you consent to analytics

We use the information we collect to:

• Respond to your inquiries and provide project estimates
• Communicate with you about your project via email, phone, SMS, or WhatsApp
• Schedule consultations and on-site measurements
• Improve our website, services, and customer experience
• Send you marketing communications about our services — only if you opt in
• Analyze site traffic to better serve our visitors (with your consent)
• Comply with legal obligations and protect our legal rights
• Prevent fraud and misuse through anti-spam tools (Cloudflare Turnstile)

We do not use your personal information for automated decision-making or profiling that produces legal effects about you.

We do not sell your personal information. We share data only with trusted service providers who process it on our behalf:

• Resend — transactional email delivery (confirmation emails, estimate follow-ups). Data is transmitted securely and used solely to deliver emails on our behalf.
• Twilio — SMS and WhatsApp notifications for appointment confirmations and project updates. Phone numbers are transmitted securely.
• Vercel — website hosting and serverless function processing. Form submissions are routed through Vercel's infrastructure before being forwarded to us.
• Vercel Blob / Cloudinary — secure cloud storage for photos you upload through our estimate form.
• Google Analytics — site traffic analytics (aggregated, anonymized). Only activated with your consent. Google may process data under its own privacy policy.
• Vercel Analytics — lightweight, privacy-focused traffic analytics. Does not use cookies or collect personally identifiable information.
• Google Places API — we retrieve and display publicly available Google reviews for our business. This involves no transfer of your personal data.
• Cloudflare Turnstile — bot and spam protection on our contact forms. Turnstile processes your interaction patterns to verify you are human; this occurs without tracking cookies.

We may also disclose your information if required by law, court order, or to protect the rights and safety of Powerful Impact Solutions or others.

• Estimate and contact inquiries: retained for up to 24 months to allow us to follow up on your project. You may request deletion at any time.
• Customer project records: retained for up to 7 years for warranty, permit, and legal compliance purposes.
• Photos you upload: retained for up to 12 months unless you become a customer, in which case they are kept as part of your project record.
• Google Analytics data: retained according to Google Analytics defaults (14 months), then automatically deleted.
• Email communications: retained as long as necessary to fulfill the purpose for which they were sent.

Depending on your location, you may have the following rights:

• Right to access: request a copy of the personal data we hold about you.
• Right to correction: request that we correct inaccurate or incomplete information.
• Right to deletion: request that we delete your personal data (subject to legal retention requirements).
• Right to opt out of communications: unsubscribe from marketing emails at any time using the unsubscribe link in any email, or reply STOP to any SMS.
• Right to opt out of data sale: we do not sell your personal data, so this right is automatically satisfied.
• Right to data portability: request your data in a machine-readable format.

To exercise any of these rights, email us at sales@powerfulimpactsolutions.com with the subject line "Privacy Request." We will respond within 30 days.

Our website is not directed to children under 16 years of age. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected information from a minor, please contact us at sales@powerfulimpactsolutions.com and we will delete it promptly.

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:

• Right to Know: you may request details about the categories and specific pieces of personal information we have collected about you, the sources of that information, and the purposes for which it is used.
• Right to Delete: you may request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination: we will not discriminate against you for exercising your CCPA rights.
• Right to Opt Out of Sale: we do not sell personal information. If this changes, we will update this policy and provide an opt-out mechanism.

To submit a verifiable consumer request, contact us at sales@powerfulimpactsolutions.com or call (305) 851-1443.

We implement industry-standard security measures to protect your personal information, including HTTPS encryption for all data transmissions, secure third-party processors with their own security certifications, and restricted internal access to personal data. However, no system is completely secure. We cannot guarantee the absolute security of information transmitted over the internet. If you believe your data has been compromised, please contact us immediately at sales@powerfulimpactsolutions.com.

When you first visit our website, a cookie consent banner appears. You can choose to accept all cookies, reject all optional cookies, or customize your preferences. We use three categories of cookies:

• Strictly Necessary: required for the site to function, including theme preference, language preference, and your cookie consent decision. These cannot be disabled.
• Analytics: help us understand how visitors use the site (Google Analytics, Vercel Analytics). Data is aggregated and anonymous. Only active if you consent.
• Marketing: used to measure ad effectiveness if we run advertising campaigns. Currently not in active use. Only active if you consent.

You can change your cookie preferences at any time by clicking "Cookie Settings" in the footer of our website.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. If changes are material, we will make reasonable efforts to notify you — for example, by displaying a notice on our website. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

• Company: Powerful Impact Solutions
• Email: sales@powerfulimpactsolutions.com
• Phone: (305) 851-1443
• Service Area: Miami-Dade, Broward, Palm Beach, and Collier counties, Florida